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Sutton’s Terms of Service Springfield, IL

Website & Service Policies | Family-Owned Since 1946 | Springfield, IL

Review the terms governing your use of Sutton’s website and home improvement services across Springfield, Chatham, Rochester, Sherman, and Central Illinois.

Our Terms & Conditions

Last Updated: June 17, 2026

Welcome to https://suttonsinc.com/, the official website of Sutton’s (Sutton Siding & Remodeling Inc, “Company,” “we,” “our,” or “us”), a licensed home improvement contractor based in Springfield, Illinois. By accessing or using our website, or by providing your contact information and opting in to receive messages from us, you agree to be bound by the following Terms & Conditions (“Terms”) and our Privacy Policy. If you do not agree with these Terms, please do not use the site or enroll in any Program.

1. Use of the Website

This website is intended to provide general information about our services, allow users to request estimates, and contact our team. You agree to use the website only for lawful purposes and in a way that does not infringe on the rights of others or restrict or inhibit their use of the site.

2. Services and Estimates

Submitting a request for a consultation or quote does not guarantee service or pricing. All estimates are subject to an in-person evaluation and formal agreement. Project timelines, costs, and specifications are finalized only after a signed contract between the customer and Sutton’s.

3. Customer Communications and Messaging Programs

Sutton Siding & Remodeling Inc operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

  • Service-related alerts and reminders.
  • Customer support and scheduling updates.
  • Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms.
  • Where permitted, limited informational or promotional messages related to our services.

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not enroll in any Program or use the Website.

  • Program / Brand Name(s): “Sutton Siding & Remodeling Inc Customer Communications”
  • Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post-project surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other service-related and, where permitted, limited promotional messages.

4. Message Frequency and Charges

  • Message and data rates may apply.
  • Message frequency may vary based on your interactions with us and which Programs you join (for example, number of projects, survey requests, or inbound inquiries).
  • Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

5. Opt-In and Opt-Out

You may opt in to receive messages from us by, for example, submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

Opt-Out Instructions (STOP):

  • To stop receiving text messages from a Program, reply “STOP” to any message we send you.
  • After you send “STOP,” we may send you a one-time confirmation message to confirm that you have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined (unless and until you opt out of those Programs as well).

Help Instructions (HELP):

  • If you need assistance with a Program, reply “HELP” to any message or contact us using the information in Section 11 (Customer Support and Contact Information).

You may also contact us directly using the information in Section 11 to request that we stop sending messages via SMS, email, or phone.

6. Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier’s coverage and network conditions.

7. Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

  • Request that you complete a satisfaction survey.
  • Collect a Net Promoter Score (NPS) or other rating regarding your experience.
  • Gather qualitative feedback about the work that was performed.
  • Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

8. Intellectual Property

All content on this website — including text, images, logos, graphics, design elements, and videos — is the property of Sutton’s or its content providers and is protected under applicable copyright and trademark laws. You may not reproduce, distribute, modify, or publicly display any part of this site without written permission.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience or additional information. Sutton’s does not control and is not responsible for the content, privacy practices, or accuracy of any third-party websites. Accessing such sites is at your own risk.

10. Disclaimer of Warranties

This website is provided “as is” without warranties of any kind, either express or implied. While we strive to provide accurate and timely information, Sutton’s makes no guarantees regarding the completeness, accuracy, reliability, or availability of any content or service listed on the site.

11. Customer Support and Contact Information

If you have questions about these Terms or any Program, or if you need help, please contact us:

  • Phone: 217-528-3911
  • Email: info@suttonsinc.com
  • Mailing Address: 1926 N Peoria Rd., Springfield, IL 62702

You may also reply HELP to any text message for assistance.

12. Privacy Policy

For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy.

13. Changes to These Terms

We may update these Terms & Conditions from time to time, and may do so at any time without prior notice. When we make changes, we will revise the “Last Updated” date at the top of this page, and changes will be effective immediately upon posting. Your continued use of the website or participation in any Program after changes are posted constitutes acceptance of those changes.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Illinois. Any disputes related to these Terms or your use of the site shall be resolved in the state or federal courts located in Sangamon County, Illinois