Who We Are
We are part of the Sutton’s family. We have work because our customers value our high-quality craftsmanship. We deliver superior customer experiences through our products and our actions. Customers pay us to provide them with superior quality and service.
We focus outward on the customer, not inward. We make it easy for customers to do business with us, by listening, anticipating, and responding to their needs. We know our products and can explain them to the customer. We focus on clear communications and manage our customer’s expectations. We are accountable and we follow through with a sense of urgency. We know that having the highest ethical standards is a competitive advantage.
We know teamwork enables us to serve our customers better and faster. We embrace personal development and recognize it as smart business. We are driven by customer satisfaction in a job well done. Our word is our contract. We respect and trust one another, communicating openly, candidly and directly, since any other way is unfair and a waste of time. We voice our opinion and rally around the agreed-upon action with our full support. Any one of us can deliver a view or idea to anyone else, and listen to and value another’s view regardless of title or level.
We believe integrity is at the core of who we are.
It establishes the trust that is critical to the relationships we have. We committed to doing the right thing and follow sound business practices in dealing with our customers, suppliers, and competitors.
Our competitors are not enemies; they are challengers who drive us to improve. We are good citizens and share our success with communities; we serve by making them better than they were yesterday.
We know that big isn’t’ our strength. We see customer emergencies as opportunities, not a crisis. We work hard, taken action, and take personal accountability for getting things done. Our actions produce measurable results.
We work 24/7 because our customers depend on us 24/7. We know our best was good for today, but tomorrow we can do better. We are Sutton’s.